We are the Award Winning

Customer Innovation Company

IT'S NOT JUST TALK...

CHECK OUT THESE NUMBERS

increase in contact centre call quality

increase in Customer Satisfaction

 in direct savings identified

SO, WHAT DO WE DO?

Designing the interactions with your customers so they always create value... Service with Teeth

Innovation in the services you offer to your customers

SERVICE

ENGAGEMENT

AND TRAINING

Designing and delivering brilliant training experiences that turn your staff into Service Heroes

SERVICE

TRANSFORMATION AND SUSTAINABILITY

From designing your service strategy through implementation, roll out and sustainability, we are with you every step of the way

18 Years of Patient and Customer Experience excellence in one perfect package

The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment. Click here to find out more...

18 Years of impact, innovation and improving outcomes in healthcare

With 18 years' experience in the health sector, working from the front line to Department of Health, we have applied our customer expertise to experience in health... This is only one aspect of the work that we carry out in the health sector however.

impact innovation in health >

OUR LATEST NEWS

NHS England, South West and North Staff Days

Just one of our quick paced, high value workshops we recently delivered:

 

Build a 24 hour resiliency plan: an individual diagnostic of the high and low impact moments of resilience and how each felt mentally and physically in a typical 24hour workday. Through sharing with each other, they then built in more ways to improve their everyday resiliency.

POSITIVE AND PRODUCTIVE PATIENT EXPERIENCE

We’re extremely excited and proud of this brand new healthcare package to support anyone who works directly with patients in a healthcare environment. It aims to make a positive and productive patient experience inevitable in every situation, leading to improved clinical outcomes through collaborative patients who are involved in their own recovery and ongoing wellbeing.

OUR JOURNEY

BIRMINGHAM cHILDREN'S HOSPITAL - OUR CHOSEN CHARITY

after working with birmingham children’s hospital on various projects for some years now we are proud to call them our chosen charity...

27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ

Tel: +44 (0)1926 431109   |   hello@impactinnovation.co.uk

IT'S NOT JUST TALK...

HERE ARE ONLY SOME OF OUR RESULTS

The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment. Click here to find out more...

.

The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment. Click here to find out more...