WE ARE EXPERTS IN FOUR KEY AREAS

WE CREATE IMPACT

20K

people

engaged

NHS

ACCOR

Our pioneering Active Caring for Everyone (ACE) programme ensures every member of the NHS workforce, at all levels, can be confident and proud of the service experience they deliver to patients and each other. Designed with simplicity and flexibility in mind,  ACE has been implemented across a spectrum of NHS organisations, from Acute Trusts to Community Hospitals to Mental Health Partnerships.

We have been privileged to work with many of the Accor hotel brands, such as Ibis, Mercure and Novotel. ‘Passion for Service’ is a revolutionary programme designed and implemented for Mercure Hotels and Spas. It addressed the challenge of designing an unmistakable Mercure experience, delivered by frontline staff consistently, at every touch point and across their extensive property portfolio.

EXPERIENCES

We design and deliver effortless customer and staff experiences that create emotion, and success in every interaction at each touchpoint.

ENGAGEMENT

We cut through the chaos. We build captivating narratives that emotionally connect people to your message, all creatively executed and famously remembered.

‘Love to Buy From Us’ is a completely innovative programme, designed to provide every single selling or solving Partner with a concrete service rationale; ‘help your customers to love and trust their experience, and continue to buy from us.’ The programme has been successfully implemented in over  50 John Lewis branches and contact centres. It has been shortlisted for the Customer Service Training Programme award '16.

24%

increase in

related sales

JOHN LEWIS

TRANSFORMATION

We accelerate and ensure change happens at all levels and scales. We lead, we share, and we educate to leave you transformation capable.

PROPOSITIONS

We create compelling propositions for your services, brand, business and teams. From gathering actionable insight through to sustainable implementation, we’re with you every step of the way.

8%

increase in occupancy

THE LATEST

A large number 15 is posing with an elephant statue in lovely Royal Leaming Spa to celebrate Impact Innovation turning 15. 2001-2016.
Impact Innovation are finalists at the Customer Service Training Awards 2016
One of our directors, Phil Davis speaking at TEDx Leamington Spa

It’s hard to imagine that 15 years ago, Impact Innovation was nothing but a twinkle in the eyes of 3 friends. We’ve worked with over 80 different clients and on 56 major transformation programmes since then. Whilst we think we aged pretty well, there’s nothing wrong with a makeover, and so to mark our 15th birthday we’re excited to unveil our vibrant, grown-up new look. Happy Birthday Impact Innovation!

We are absolutely thrilled to announce that with John Lewis we have won the UK Customer Service Training Programme of the Year Award 2016, Silver Category. The awards recognise and celebrate the delivery of exceptional customer service training. Our programme created more emotive, more profitable customer service experiences that are simple for John Lewis Partners to deliver and that achieve results. Well done John Lewis!

When it comes to generating creativity, we’re all bored of the same old, same old - Brainstorming, 6 Thinking Hats, Related Worlds etc. At Impact, we think it’s time to shake things up a bit! We love experimenting with ‘extreme creativity techniques’ from humour, destruction, aggression, immersion and even drugs(!), there seems to be something about how an altered state of mind can yield amazingly creative acts.

WE ARE 15

PROUD WINNERS

PHIL AT TEDx

LOCATION

We are proud to be based in the heart of Royal Leamington Spa, a picturesque town in the centre of Warwickshire.  Not only is Leamington famous for its award winning gardens, magnificent Regency architecture, easy access to all major UK destinations and only one of three towns in the UK granted with a ‘Royal’ prefix,  but it has also earnt the title ‘Silicon Spa’ due to homing the third largest cluster of creative studios in the UK.  Taking all of that into account is easy to see why we love Leamington!

 

Also, did you know, a slipway to the famous River Leam was used by local circus people to wash their animals including elephants.  And it’s still there to be seen today!

LET'S TALK

Whether you’ve got a tricky challenge, need some advice or simply say hello, get in touch!

 

Tel: +44 (0)1926 431 109

 

hello@impactinnovation.co.uk

27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ

Tel: +44 (0)1926 431 109   |   hello@impactinnovation.co.uk

Click here to go to Impact Innovation's Linkedin page
A large number 15 is posing with an elephant statue in lovely Royal Leaming Spa to celebrate Impact Innovation turning 15. 2001-2016.
One of our directors, Phil Davis speaking at TEDx Leamington Spa
John Lewis, a cliient of Impact Innovation Marie Curie, a cliient of Impact Innovation
Various NHS organisations are clients of Impact Innovation Tesco, a cliient of Impact Innovation
o2, a cliient of Impact Innovation Nominet, a cliient of Impact Innovation
A large number 15 is posing with an elephant statue in lovely Royal Leaming Spa to celebrate Impact Innovation turning 15. 2001-2016.
Impact Innovation are finalists at the Customer Service Training Awards 2016
John Lewis, a cliient of Impact Innovation Marie Curie, a cliient of Impact Innovation
Various NHS organisations are clients of Impact Innovation Tesco, a cliient of Impact Innovation
o2, a cliient of Impact Innovation Nominet, a cliient of Impact Innovation

27 Regent Street,

Leamington Spa,

Warwickshire, CV32 5EJ

Click here to go to Impact Innovation's Linkedin page
John Lewis, a cliient of Impact Innovation Marie Curie, a cliient of Impact Innovation
Various NHS organisations are clients of Impact Innovation Tesco, a cliient of Impact Innovation
o2, a cliient of Impact Innovation Nominet, a cliient of Impact Innovation

IT IS 2016, WHICH MEANS WE ARE 15 YEARS OLD THIS YEAR!

WE ARE PROUD WINNERS WITH JOHN LEWIS IN THE UK CUSTOMER SERVICE TRAINING AWARDS ‘16

ONE OF OUR DIRECTORS, PHIL HAS A TEDX ON EXTREME CREATIVITY