IT’S TIME FOR A PPPEP TALK! 18 Years of Patient and Customer Experience excellence in one perfect package
Introducing PPPEP
Enrol for FREE on Module 1 Introduction to the Compassion Cycle
Packed full of benefits for patients and staff
Compassionate
The Compassion Cycle is at the heart of the programme. It adds a PERSON-CENTRED approach to the clinical expertise delivered by your staff.
The Compassion Cycle consists of 3 simple repeatable steps that ALL staff can follow irrespective of their role, level of experience or how busy they are. Making compassionate care INEVITABLE in every situation.
Patient care is improved leading to better clinical outcomes and patients being more collaborative and involved in their own treatment and recovery. Staff feel positive too.
Positive
Evidence based content, packaged up into a system that is proven to work.
Staff are equipped with the simple actions and behaviours to deliver compassionate care with every patient, every time. They know what good compassionate care looks like.
Patients feel they have had a POSITIVE experience, complaints are reduced, and patient survey results are improved. Staff fell confident, capable and valued.
Productive
New specific compassion skills maximise the potential of every existing interaction.
Each patient interaction using the Compassion Cycle doesn’t take any more time and is more effective so staff don’t need to go back and repeat interactions unnecessarily.
Using the Compassion Cycle staff are more PRODUCTIVE and can deliver compassionate care to all their patients.
Non-disruptive
Learning is delivered in modern bite-sized, digital learning modules that staff love.
Staff can learn at a time and place that’s right for them and at their own pace.
It is NON DISRUPTIVE to implement as staff don’t need to be rostered off duty to complete the training and new staff can simply complete the learning modules quickly and easily when they join.
Team Leaders trained as coaches
Team leaders are trained in the simple skills to become Compassion Cycle coaches as part of the programme.
Evidence has proven that training with coaching is 10 times more effective and more sustainable than training alone.
With COACHING SKILLS BUILT IN Leaders feel confident to be coaches and staff feel more supported.
Real time patient and staff feedback
YouCare is a simple to use, real time, continuously available feedback app. It enables staff and patients to give feedback whenever and wherever they want to.
Staff give feedback on how confident they are about using the Compassion Cycle. Coaches use this feedback to coach more effectively. Patients give feedback on their experience of care.
YouCare provides a CONTINUOUS MONITORING and measuring system. Issues can be identified early and acted on. Success stories can be celebrated instantly.
Have some questions? Contact our dedicated team of experts by phone or email. We're always ready to help answer your questions. hello@impactinnovation.co.uk +44 (0)1926 431109
JUST A FEW OF OUR HAPPY CLIENTS...

27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ

Tel: +44 (0)1926 431109   |   hello@impactinnovation.co.uk

IT’S TIME FOR A PPPEP TALK! 18 Years of Patient and Customer Experience excellence in one perfect package
Introducing PPPEP
Enrol for FREE on Module 1 Introduction to the Compassion Cycle
Packed full of benefits for patients and staff
Compassionate
The Compassion Cycle is at the heart of the programme. It adds a PERSON-CENTRED approach to the clinical expertise delivered by your staff.
The Compassion Cycle consists of 3 simple repeatable steps that ALL staff can follow irrespective of their role, level of experience or how busy they are. Making compassionate care INEVITABLE in every situation.
Patient care is improved leading to better clinical outcomes and patients being more collaborative and involved in their own treatment and recovery. Staff feel positive too.
Positive
Evidence based content, packaged up into a system that is proven to work.
Staff are equipped with the simple actions and behaviours to deliver compassionate care with every patient, every time. They know what good compassionate care looks like.
Patients feel they have had a POSITIVE experience, complaints are reduced, and patient survey results are improved. Staff fell confident, capable and valued.
Productive
New specific compassion skills maximise the potential of every existing interaction.
Each patient interaction using the Compassion Cycle doesn’t take any more time and is more effective so staff don’t need to go back and repeat interactions unnecessarily.
Using the Compassion Cycle staff are more PRODUCTIVE and can deliver compassionate care to all their patients.
Non-disruptive
Learning is delivered in modern bite-sized, digital learning modules that staff love.
Staff can learn at a time and place that’s right for them and at their own pace.
It is NON DISRUPTIVE to implement as staff don’t need to be rostered off duty to complete the training and new staff can simply complete the learning modules quickly and easily when they join.
Team Leaders trained as coaches
Team leaders are trained in the simple skills to become Compassion Cycle coaches as part of the programme.
Evidence has proven that training with coaching is 10 times more effective and more sustainable than training alone.
With COACHING SKILLS BUILT IN Leaders feel confident to be coaches and staff feel more supported.
Real time patient and staff feedback
YouCare is a simple to use, real time, continuously available feedback app. It enables staff and patients to give feedback whenever and wherever they want to.
Staff give feedback on how confident they are about using the Compassion Cycle. Coaches use this feedback to coach more effectively. Patients give feedback on their experience of care. Contact our dedicated team of experts by phone or email. We're always ready to help answer your questions.
YouCare provides a CONTINUOUS MONITORING and measuring system. Issues can be identified early and acted on. Success stories can be celebrated instantly.
JUST A FEW OF OUR HAPPY CLIENTS... Have some questions? hello@impactinnovation.co.uk +44 (0)1926 431109
IT’S TIME FOR A PPPEP TALK! 18 Years of Patient and Customer Experience excellence in one perfect package
Introducing PPPEP
Enrol for FREE on Module 1 Introduction to the Compassion Cycle
Packed full of benefits for patients and staff
Compassionate
The Compassion Cycle is at the heart of the programme. It adds a PERSON-CENTRED approach to the clinical expertise delivered by your staff.
The Compassion Cycle consists of 3 simple repeatable steps that ALL staff can follow irrespective of their role, level of experience or how busy they are. Making compassionate care INEVITABLE in every situation.
Patient care is improved leading to better clinical outcomes and patients being more collaborative and involved in their own treatment and recovery. Staff feel positive too.
Positive
Evidence based content, packaged up into a system that is proven to work.
Staff are equipped with the simple actions and behaviours to deliver compassionate care with every patient, every time. They know what good compassionate care looks like.
Patients feel they have had a POSITIVE experience, complaints are reduced, and patient survey results are improved. Staff fell confident, capable and valued.
Productive
New specific compassion skills maximise the potential of every existing interaction.
Each patient interaction using the Compassion Cycle doesn’t take any more time and is more effective so staff don’t need to go back and repeat interactions unnecessarily.
Using the Compassion Cycle staff are more PRODUCTIVE and can deliver compassionate care to all their patients.
Non-disruptive
Learning is delivered in modern bite-sized, digital learning modules that staff love.
Staff can learn at a time and place that’s right for them and at their own pace.
It is NON DISRUPTIVE to implement as staff don’t need to be rostered off duty to complete the training and new staff can simply complete the learning modules quickly and easily when they join.
Team Leaders trained as coaches
Team leaders are trained in the simple skills to become Compassion Cycle coaches as part of the programme.
Evidence has proven that training with coaching is 10 times more effective and more sustainable than training alone.
With COACHING SKILLS BUILT IN Leaders feel confident to be coaches and staff feel more supported.
Real time patient and staff feedback
YouCare is a simple to use, real time, continuously available feedback app. It enables staff and patients to give feedback whenever and wherever they want to.
Staff give feedback on how confident they are about using the Compassion Cycle. Coaches use this feedback to coach more effectively. Patients give feedback on their experience of care. Contact our dedicated team of experts by phone or email. We're always ready to help answer your questions.
YouCare provides a CONTINUOUS MONITORING and measuring system. Issues can be identified early and acted on. Success stories can be celebrated instantly.
JUST A FEW OF OUR HAPPY CLIENTS... Have some questions? hello@impactinnovation.co.uk +44 (0)1926 431109
IT’S TIME FOR A PPPEP TALK! 18 Years of Patient and Customer Experience excellence in one perfect package
Introducing PPPEP
Enrol for FREE on Module 1 Introduction to the Compassion Cycle
Packed full of benefits for patients and staff
Compassionate
The Compassion Cycle is at the heart of the programme. It adds a PERSON-CENTRED approach to the clinical expertise delivered by your staff.
The Compassion Cycle consists of 3 simple repeatable steps that ALL staff can follow irrespective of their role, level of experience or how busy they are. Making compassionate care INEVITABLE in every situation.
Patient care is improved leading to better clinical outcomes and patients being more collaborative and involved in their own treatment and recovery. Staff feel positive too.
Positive
Evidence based content, packaged up into a system that is proven to work.
Staff are equipped with the simple actions and behaviours to deliver compassionate care with every patient, every time. They know what good compassionate care looks like.
Patients feel they have had a POSITIVE experience, complaints are reduced, and patient survey results are improved. Staff fell confident, capable and valued.
Productive
New specific compassion skills maximise the potential of every existing interaction.
Each patient interaction using the Compassion Cycle doesn’t take any more time and is more effective so staff don’t need to go back and repeat interactions unnecessarily.
Using the Compassion Cycle staff are more PRODUCTIVE and can deliver compassionate care to all their patients.
Non-disruptive
Learning is delivered in modern bite-sized, digital learning modules that staff love.
Staff can learn at a time and place that’s right for them and at their own pace.
It is NON DISRUPTIVE to implement as staff don’t need to be rostered off duty to complete the training and new staff can simply complete the learning modules quickly and easily when they join.
Team Leaders trained as coaches
Team leaders are trained in the simple skills to become Compassion Cycle coaches as part of the programme.
Evidence has proven that training with coaching is 10 times more effective and more sustainable than training alone.
With COACHING SKILLS BUILT IN Leaders feel confident to be coaches and staff feel more supported.
Real time patient and staff feedback
YouCare is a simple to use, real time, continuously available feedback app. It enables staff and patients to give feedback whenever and wherever they want to.
Staff give feedback on how confident they are about using the Compassion Cycle. Coaches use this feedback to coach more effectively. Patients give feedback on their experience of care.
YouCare provides a CONTINUOUS MONITORING and measuring system. Issues can be identified early and acted on. Success stories can be celebrated instantly.
Have some questions? hello@impactinnovation.co.uk +44 (0)1926 431109
JUST A FEW OF OUR HAPPY CLIENTS...
IT’S TIME FOR A PPPEP TALK! 18 Years of Patient and Customer Experience excellence in one perfect package
Introducing PPPEP
Enrol for FREE on Module 1 Introduction to the Compassion Cycle
Packed full of benefits for patients and staff
Compassionate
The Compassion Cycle is at the heart of the programme. It adds a PERSON-CENTRED approach to the clinical expertise delivered by your staff.
The Compassion Cycle consists of 3 simple repeatable steps that ALL staff can follow irrespective of their role, level of experience or how busy they are. Making compassionate care INEVITABLE in every situation.
Patient care is improved leading to better clinical outcomes and patients being more collaborative and involved in their own treatment and recovery. Staff feel positive too.
Positive
Evidence based content, packaged up into a system that is proven to work.
Staff are equipped with the simple actions and behaviours to deliver compassionate care with every patient, every time. They know what good compassionate care looks like.
Patients feel they have had a POSITIVE experience, complaints are reduced, and patient survey results are improved. Staff fell confident, capable and valued.
Productive
New specific compassion skills maximise the potential of every existing interaction.
Each patient interaction using the Compassion Cycle doesn’t take any more time and is more effective so staff don’t need to go back and repeat interactions unnecessarily.
Using the Compassion Cycle staff are more PRODUCTIVE and can deliver compassionate care to all their patients.
Non-disruptive
Learning is delivered in modern bite-sized, digital learning modules that staff love.
Staff can learn at a time and place that’s right for them and at their own pace.
It is NON DISRUPTIVE to implement as staff don’t need to be rostered off duty to complete the training and new staff can simply complete the learning modules quickly and easily when they join.
Team Leaders trained as coaches
Team leaders are trained in the simple skills to become Compassion Cycle coaches as part of the programme.
Evidence has proven that training with coaching is 10 times more effective and more sustainable than training alone.
With COACHING SKILLS BUILT IN Leaders feel confident to be coaches and staff feel more supported.
Real time patient and staff feedback
YouCare is a simple to use, real time, continuously available feedback app. It enables staff and patients to give feedback whenever and wherever they want to.
Staff give feedback on how confident they are about using the Compassion Cycle. Coaches use this feedback to coach more effectively. Patients give feedback on their experience of care.
YouCare provides a CONTINUOUS MONITORING and measuring system. Issues can be identified early and acted on. Success stories can be celebrated instantly.
Have some questions? hello@impactinnovation.co.uk +44 (0)1926 431109
JUST A FEW OF OUR HAPPY CLIENTS...