Our Approach

From day one our ultimate goal is to do ourselves out of a job! We get our clients to a place where they are less reliant on external expertise to support their business. By transferring learning, we always ensure that clients are up and running in the areas that we have been helping them with before we leave.

How do we do this?

We work  with our clients, not  for our clients to develop bespoke solutions that aren’t from a text book and this makes a big difference.

We work with people at all levels to get to the heart of the issue and find ways of operating that make a difference across the whole company, not just at a senior level.

We aim to become part of your team and stick around and see all projects through to the end by:

Creating ownership and advocates within the company

Embedding the change into culture
Supporting and embedding new processes and procedures
Coaching and training
Catching you if you fall

What differentiates us from other consultants and companies

At Impact Innovation we believe we are different because we are a specialist company. This means that you get specialist support and advice, all of the time. We work with you to create an effective set of relationships – a partnership approach – and we worry about your business just as much as you do.

We always work on the ground to suit the needs of our clients.

For example:

At the RAC we ran specific workshops to support their NPD process whilst mentoring and supporting the new lead role. We did not take over – in a true business partnering approach, we provided an external view but from the inside.

At Eurostar we spent time travelling with customers and working with staff as operators to truly understand and get under the skin of their business in order to create solutions that really work in practice as well as in theory.

What we don't do

We believe that it’s almost as important for our clients to understand what we don’t do, as what we do – so here is our list.
We don't:

sell you a standard or off-the-shelf product which does not meet your needs
commit to projects that we can not deliver or resource

create an academic exercise with no tangible outcome

write loads of reports that nobody will read
stand on the sidelines and tell you what to do and how to do it

draw out projects which do not deliver
 
 

 

Each of our projects has six ingredients that make them distinctive and effective and they are:

Idea at Heart
We protect the intent of the original idea rather than letting the existing structure of the organisation wear it away.

Getting People Excited
We stimulate energy in teams and in their business by showing them how the new world works, building team confidence and creating a pull for change.

Doing & Being
We enable teams to not just do different things but to be different too, to maximise the effect of change.

Big Things, Little Things
We do the big things… but we don’t forget that it’s the little things along the way that have the impact and make the out and out success.

Competing for Attention
We find ways to keep the project at the front of people’s minds… we also find ways of keeping the sponsorship engaged and seeking bite size chunks of permission linked to achievement.

Innovation Coaches
We generate momentum and ownership by transferring skills, helping you take the lead and getting you to a point where you are confident to go it alone.		  
 
 
 

Impact Innovation Ltd - 62 Brandon Parade, Holly Walk, Leamington Spa, Warwickshire CV32 4JE United Kingdom t: +44 (0)1926 431109 f: +44 (0)1926 831462