To be the world's most valued customer experience development partner
We’re all customers who deserve to be loved, respected and supported through our personal journey in life, and we trust and respond to the brands that truly appreciate this.
Our role is to ensure organisations never forget this by helping them to innovate and deliver experiences their customers need, desire and deserve.
And our promise to you, our customers, is that everything we do will be practical, designed with you and totally focused on your ambitions. Always creating a lasting impact...and ultimately making the world a better place, together.
It's not just all talk...
Check out these numbers
in contact centre
12th Top 5
UKCSI Satisfaction Index for Utilities Sector
Here's a full list of our clients
"Impact understood very quickly and in detail the challenges facing our business and our people, struck up a rapport and trust and created an open environment for growth and creativity."
Senior Operational Development Manager,
What our clients say
"From frictionless customer journeys, to tone of voice, to digital experience, to social responsibility and consumer vulnerability, impact are the total package."
Head of Customer Experience,
Manchester Airport Group
"Impact always bring a fresh perspective and insight. They take time to understand the issues, what you are trying to achieve and offer a practical approach that is ready to implement and based in reality."